Enterprise Agentic OS
Intelligence,
put to work.
Mekong OS is an intelligence layer on top of the systems you already use. Our forward-deployed engineers build AI use cases around how your business really works. Nothing to replace, no new habits.
- Personal data is masked before it leaves your network
- A person approves every gated action
- One installation per client
- CRM
- Price book
- Spec library
- Read the request
- Assemble approved context
- Draft the quotation
- Pricing approval
- Update the CRM
The offering
One connected path, from business context to operational value.
Mekong OS provides the software foundation. Forward-deployed engineers from Eastgate Software work alongside your people to understand the operation, build the right business process, and establish how it will run.
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01 / Context
Start with your business.
Connect the knowledge, definitions and decisions that make your operation unique.
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02 / Delivery
Build alongside your team.
An embedded engineer leads discovery and implementation, supported by specialists as the work requires.
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03 / Control
Make ownership explicit.
Define who approves, who operates and how performance is measured before expanding the scope.
The platform
Context. Intelligence. Action.
A modular foundation for company knowledge, AI agents and business processes that work with your existing systems. Human oversight and operational controls are part of the process, not an add-on.
- 01
Enterprise context
Approved documents, business definitions and role-specific knowledge, brought into the selected process.
- 02
Agents & skills
Bounded tasks, reusable instructions and tools matched to each business role.
- 03
Durable execution
Process steps, human tasks, waiting states and exception paths that survive restarts.
- 04
Enterprise actions
Connections to your existing applications, with each authorized update validated.
- 05
Governance & evaluation
Permissions, acceptance criteria, approval rules and evidence requirements.
- 06
Operations & cost
Usage visibility, operating limits, monitoring and clear ownership.
How it works
See the work differently.
An everyday business process becomes a connected one, with a clear place for human decisions.
Commercial operations
A proposal that moves with the opportunity.
Bring approved knowledge into one working context. Draft against the requirements, route commercial decisions to the right person, and record the approved outcome.
What to measure
Proposal cycle time
Review effort · Rework · Approval traceability
- CRM
- Knowledge base
- Pricing policies
- Read the opportunity
- Assemble approved context
- Draft the proposal
- Request pricing approval
- Update the CRM
Industrial operations
Put operational knowledge into every work order.
Connect the incident to asset context and approved procedures. Prepare a recommended response for review, then create the authorized work order.
What to measure
Time to triage
Information retrieval time · Escalation rate · Rework
- Asset register
- Service manuals
- Maintenance system
- Receive an incident
- Retrieve asset history
- Prepare a response
- Obtain supervisor approval
- Create the work order
Finance & shared services
Move documents through decisions.
Extract structured information, validate it against business rules, and send exceptions to reviewers. Write approved records back to the business system.
What to measure
Processing cycle time
Exception rate · Correction effort · Cost per document
- Document inbox
- Business rules
- ERP
- Receive a document
- Extract key information
- Validate against policy
- Review exceptions
- Write the approved record
Illustrative examples. Results are measured during delivery.
Forward-deployed engineering
Close to the work. Responsible for the delivery.
An engineer embedded with your team connects business understanding to implementation. Specialists join as the integration, data and security needs become clear.
-
01
Understand the operation
Work alongside process owners. Observe the handoffs, constraints, systems and decisions that shape the work.
Output
Process map + value baseline
-
02
Prove a useful process
Select a bounded problem. Build with representative data and agree how quality, effort and value will be measured.
Output
Working demonstration + acceptance criteria
-
03
Deploy into the business
Connect the necessary systems. Establish permissions, approvals, recovery paths and operational ownership.
Output
Production process + operating runbook
-
04
Operate and extend
Measure results against the baseline. Improve the process and reuse what proves valuable elsewhere.
Output
Performance review + prioritized backlog
Security & control
Designed so the sensitive part stays with you.
Each client gets its own installation: a dedicated environment in Mekong Cloud and a small edge box inside your network.
- 01
Masked before it leaves
A masking proxy in your network replaces personal data with tokens on the way out and restores it on the way back. The token map never leaves your network.
- 02
One installation per client
Your environment and databases are dedicated to you. Nothing is pooled with another client.
- 03
No inbound ports
The edge box opens every connection outbound. Your network exposes nothing to the internet.
- 04
People approve gated actions
Writes to your business systems wait in a reviewer inbox until an authorized person approves them.
- 05
Tamper-evident audit
Every action is recorded in a hash-chained log, with an anchor copy held on your side.
- 06
Model routes you choose
AI model provider, region and retention terms are pinned per client. If a route is unavailable, the request fails closed.
Automated detection of personal data is probabilistic. The residual risk is agreed in each client contract.
AI maturity
Build from where you are.
A practical assessment connects your current capabilities to the requirements of a valuable business process.
- 00 Data
- 01 Assist
- 02 Context
- 03 Control
- 04 Integrate
- 05 Scale
Engineered and delivered by Eastgate Software
- Engineers
- 200+
- Information security
- ISO 27001
- Quality management
- ISO 9001
Certifications are held by Eastgate Software.
Questions
Common questions.
01 What is Mekong OS?
Mekong OS is an intelligence layer on top of the systems a company already uses, such as ERP, CRM and document stores. It connects company knowledge to AI agents and governed business processes, and it is delivered by forward-deployed engineers who build each use case with your team.
02 Do we have to replace our ERP or CRM?
No. Mekong OS works on top of your existing systems. Agents read from them and write back through approved, audited actions, so your teams keep the tools and habits they have.
03 Where does our data go?
Each client has its own installation. A masking proxy inside your network replaces personal data with tokens before content reaches Mekong Cloud, and the token map stays in your network. Detection is automated and probabilistic, so the residual risk is agreed in your contract.
04 Who builds and runs it?
Forward-deployed engineers from Eastgate Software, the delivery partner for Mekong OS, lead discovery, build and deployment alongside your process owners. Every installation is managed for you.
05 How do we start?
With one operational challenge. A short discovery maps your systems and data and selects a first bounded use case, with acceptance criteria and a measurement baseline agreed before any build.
Start with one operational challenge